AskNicely
AUGUST 17, 2018
In a recent webinar on The Competitive Advantage of a Customer-Obsessed Culture , Michelle Ruch, Customer Success Operations Manager at Zapproved said, “We’ve had an NPS program since 2010, so we’re coming up on eight years of having a (customer-centric) program that’s been in place. Get The Book of NPS.
Kayako
MARCH 21, 2022
One study found that the brands that provide the best customer experiences achieved 17% compound growth between 2010 and 2015. Innovative companies can turn this into a competitive advantage by screening applicants for valuable soft skills. Investments in customer service can boost brand loyalty and revenue growth.
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Beyond Philosophy
MARCH 16, 2023
After all, whenever someone comes in with a competitive advantage, everyone adopts that innovation as quickly as possible to keep up with that company. Instead, you only want to be significantly better than your nearest competitor to maintain your competitive advantage. However, this convergence isn’t a problem.
Steve DiGioia
JUNE 20, 2016
Between 1979 and 2010, the median weekly income of full time wage and salary workers grew from 241 to 747 U.S. The median weekly income in 2010 constant dollars only increased from 675 to 747 U.S. Today’s workers are getting paid more than ever…. dollars in the same period.”. The Importance of Engaged Employees.
NICE inContact
NOVEMBER 26, 2018
I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Clearly the pendulum had swung too far in one direction and a total focus on cost reduction led to some notable hiccups in customer satisfaction and retention for early adopters.
CX Centric
FEBRUARY 11, 2021
The first project I took over in 2010 was over 1 year late, and still hadn’t been delivered. 2010 was the first time I attempted to deliver a project using an Agile Methodology known as Scrum. And judging from how people were reacting, it seemed like this was the norm back then. It was a big success.
Comm100
AUGUST 17, 2022
So, I see companies have been investing, I’m going to say around 2010, which is just a little over 10 years ago, there are all kinds of reports that came out that said, by 2020 customer experience would be not only one of the most important differentiators, but this is where companies would spend a lot of their money.
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