2010 Competitive Advantage Technology 
Beyond Philosophy
MARCH 16, 2023
With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? However, their MBA program has many middle- to senior-level management types who use technology to tackle this problem.
Comm100
AUGUST 17, 2022
So, I see companies have been investing, I’m going to say around 2010, which is just a little over 10 years ago, there are all kinds of reports that came out that said, by 2020 customer experience would be not only one of the most important differentiators, but this is where companies would spend a lot of their money.
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NICE inContact
NOVEMBER 26, 2018
I’m old enough to remember all the hype and hyperbole that all contact centers would be offshore by 2010. Cost reduction : outsourced contact centers to BPOs are able to spread fixed costs like facilities, technology and training across multiple clients. PROs of Outsourcing your Contact center.
CX Centric
FEBRUARY 11, 2021
This article is not about IT projects per se, but bear in mind that the majority of projects these days involve technology, hence they would all have been labelled as ‘IT projects’ back in the day. The first project I took over in 2010 was over 1 year late, and still hadn’t been delivered.
Storyminers
JULY 6, 2020
Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.
Storyminers
JULY 6, 2020
Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Barry Dalton. Bruce Temkin.
Talkdesk
MAY 6, 2020
“Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010″ – Shep Hyken Forbes article, Customer Experience is the New Brand. Meanwhile, the rate of competitive disruption and the emergence of new business models threatens traditional business.
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