2010 Culture Customer Focused 
ijgolding
JUNE 14, 2017
The Shop Direct Board of Directors with the stiletto shoe at the launch of ‘Feet in the Street’ in 2010. Over the last few months, I have been exploring in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. The site serves 80,000+ visitors per month from 200 countries.
Customer Bliss
AUGUST 15, 2017
Annette is the Group Customer Experience Director for the Thomas Cook Group. She has been with Thomas Cook for nearly 15 years in very different roles, starting as a corporate lawyer focusing on cross-border Mergers & Acquisitions. In 2015 she built up the new area of Customer Experience from scratch. Customer strategy.
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TechSee
JUNE 16, 2022
Jeff is truly obsessed with customer service. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. Follow on LinkedIn.
Comm100
AUGUST 17, 2022
Answer: “The companies that figured this out started investing in this, started training people to deliver on it, not just frontline customer service reps, but entire organizations go through training to be more customer-focused. Everybody has a customer, whether it be the outside customer or an internal customer.
Vonage
MARCH 2, 2017
A quarter of adults believe the UK’s general levels of customer help are under-par – with telecoms, energy companies, banks and building societies coming under fire for providing the very worst service of all. Customer satisfaction in the UK is at its lowest level since July 2010.
Storyminers
JULY 6, 2020
Eliason, who interacted with more than 10,000 Comcast customers via Twitter, was the subject of significant press attention; he was featured in The Wall Street Journal , ABC News , Wired , The Washington Post , BusinessWeek , Forbes , and The Philadelphia Inquirer , among other publications. Jeremy Watkin.
Service Untitled
APRIL 2, 2010
Service Untitled The blog about customer service and the customer service experience. The stores were all designed and recreated using the feedback of customers and customer focus groups that had been developed. So what did customers say they wanted? The customer focus group wanted wide and clutter free aisles.
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