AskNicely

FEBRUARY 12, 2018

Instead, I got a 2010 Honda Civic. After he opened up his “brand” to real-time feedback, the way he engaged with his customers changed. He started to understand how customers felt about his “brand.”. I wasn’t looking for a fun conversation. I didn’t want free candy in the back seat. I was hoping for an escalade.

Net Promoter Score 150

Net Promoter Score Feedback Brands Tips 150

Answer Dash

NOVEMBER 21, 2018

Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.

User Experience 75

User Experience Social Media Customer Service Representative Interaction 75

Service Untitled

FEBRUARY 17, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Are you meeting your customers’ service expectations? This will be different from company to company because the customers change.

Meeting 41

Meeting Poor Customer Service Social Media Exercises 41

Esteban Kolsky

APRIL 6, 2022

as brands venture online and meet customers in their turfs, they see the need to enable experiences, empower customers, give them access to more data and more information. resolution is not longer what the brand thinks it is, it is what the customer wants. because your customers are leading it, and you need them.

CRM 78

CRM Social Media Government Customer Expectations 78