Seeking a New VOC Vendor? Here’s How to Make the Transition
CloudCherry
JANUARY 22, 2020
According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers. Failure to capture unstructured and unsolicited feedback. Not Interpreting Feedback. Not Acting on Insights. Not Monitoring Changes in Customer Perception. Unproven ROI.
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