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If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customerservice excellence. The program can even tell if a customer is unlikely to buy.
Service Untitled The blog about customerservice and the customerservice experience. The customerservicerepresentative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&#
Service Untitled The blog about customerservice and the customerservice experience. We also need to develop levels of trust for our customerservicerepresentatives. Independent customerservice agency STELLA Service claims to be the first completely independent customer.
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