2010 Customer Service Representative Exceptional Customer Service 
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MAY 27, 2010
If a computer program could tell you such descriptive phrases as “Struggling to contain excitement,&# “Getting angry,&# or “Warm and fuzzy,&# you would know how to address each individual customer to maximize customer service excellence. The program can even tell if a customer is unlikely to buy.
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JUNE 14, 2010
Service Untitled The blog about customer service and the customer service experience. We also need to develop levels of trust for our customer service representatives. Independent customer service agency STELLA Service claims to be the first completely independent customer.
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JANUARY 15, 2010
Service Untitled The blog about customer service and the customer service experience. The customer service representative would not honor her return, even though she had the receipt; he told her it was store policy “no box – no return.&#
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