Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Now, I am cautiously optimistic about this focus on customer service, but let me tell you why I feel this way. Brands are using a focus on customers as a competitive differentiator in their advertisements.

Customer Service 161

Customer Service Self Service Social Media Customer Service Representative 161

Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Consider using social media the same way. When you enter the world of social media, service or product problems can immediately become public discussions. If you’re still in the Stone.

Social Media 40

Social Media Customer Service Customer Service Representative e-support 40

Answer Dash

NOVEMBER 21, 2018

Disruptive businesses like Netflix realised this early on and created intelligent algorithms which were able to predict and recommend what customers might want to watch next. In contrast, Blockbuster ignored customers’ changing viewing habits and the wider industry disruption taking place and was forced to file for bankruptcy in 2010.

User Experience 75

User Experience Social Media Customer Service Representative Interaction 75

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

CRM 44

CRM Social Media Customer Relationship Management Customer relationships 44

Service Untitled

JULY 26, 2010

Service Untitled The blog about customer service and the customer service experience. So Linda had to fight her way through the very confusing maze of hospital billing services, billing codes, insurance language, and way too few customer service representatives. At a local.

Hospitality 41

Hospitality Customer Service Representative Insurance Social Media 41

Service Untitled

AUGUST 30, 2010

Service Untitled The blog about customer service and the customer service experience. With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. There are no.

Social Media 42

Social Media e-support Customer Satisfaction Exercises 42

Service Untitled

JULY 7, 2010

Service Untitled The blog about customer service and the customer service experience. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Customer relationships 43

Customer relationships Hospitality Social Media Exercises 43