GetFeedback

JULY 25, 2018

What’s more: since 2010, Accenture data shows the switching economy has increased more than 29%—and only 11% of U.S. The rise of automation in customer support in recent years has increased efficiency by leaps and bounds—but for some brands, leaning too heavily on sloppy automations has come at a high cost. Source: Invesp.

Omni-Channel 150

Omni-Channel Net Promoter Score e-support Touchpoint 150

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Take Vodafone New Zealand , for instance.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Hello Customer

JANUARY 6, 2022

Long queues, having to wait for hours to talk to customer support or browsing an old website that you have to refresh every 2 minutes. For instance, after making a purchase or receiving assistance from a support team. After all, a score remains just a score if you don't know what drives it. Download our e-book ??.

Effort Score 98

Effort Score Net Promoter Score Touchpoint Metrics 98

Bizagi

JULY 8, 2020

Enterprises can achieve significant cost savings by moving to the cloud and OpEx expenditure for flexible usage and infrastructure in areas such as data storage and e-commerce platforms. These contributed to the bank being able to improve its net promoter score by an impressive 15%, demonstrating the power of a borrower-centric approach.

Technology 52

Technology Net Promoter Score Financial Banking 52

InteractionMetrics

JUNE 19, 2023

An e-commerce site with bold checkout buttons and a simple shopping cart icon demonstrates the fundamentals of good UX design. The CX Era The emergence of the Net Promoter Score in 2003 created a simplified system of brand “detractors” and brand “promoters” who rank a company on a scale of 0 to 10.

Loyalty 52

Loyalty Net Promoter Score Touchpoint User Experience 52

Kustomer

NOVEMBER 25, 2021

So, the article you’re referring to, we wrote this article back in 2010. And I think we kind of, at one point we just felt like we had enough for a book, and we pulled up and published the book, but the HBR article in 2010 was called Stop Trying to Delight Your Customers. So, think about it.

Customer Service 84

Customer Service Effort Score Self Service Customers 84

NobelBiz

FEBRUARY 22, 2023

There is no requirement for an e-commerce site since the merchant may sell his store’s merchandise even if it is closed, and the consumer receives a payment link via WhatsApp, e-mail, or other means. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52