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Managing Gen-Z and Millennials in the Contact Center

NICE inContact

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.

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Managing Gen-Z and Millennials in the Contact Center

NICE inContact

Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. Both generations are tech-savvy, but each rely on technology differently. Gamification is one key way to do so. Millennials pioneered the internet, texting, and emailing.

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Celebrating 10 Years of the Lithosphere!

Lithium

Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is, in my opinion, the heir apparent to the printing press insofar as enriching one’s own knowledge is concerned.

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Celebrating 10 Years of the Lithosphere!

Lithium

Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is, in my opinion, the heir apparent to the printing press insofar as enriching one’s own knowledge is concerned.

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Celebrating 10 Years of the Lithosphere!

Lithium

Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is, in my opinion, the heir apparent to the printing press insofar as enriching one’s own knowledge is concerned.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is, in my opinion, the heir apparent to the printing press insofar as enriching one’s own knowledge is concerned.

article thumbnail

Celebrating 10 Years of the Lithosphere!

Lithium

Prior to the Lithosphere (re)launch, I had spent most of my days fielding emails from both customers and fellow employees alike about best practices and the innards of our technology. It is, in my opinion, the heir apparent to the printing press insofar as enriching one’s own knowledge is concerned.