Retently

MARCH 23, 2023

Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.

Net Promoter Score 97

Net Promoter Score Company NPS Effort Score 97

NICE inContact

SEPTEMBER 11, 2018

Founded in 2010, as TechStyle Fashion Group expanded and added new brands to its portfolio, customer service infrastructures were siloed – no overarching system supported synergy between brands. Use Next-Gen AI Reduce Handle Time and Service Cost. Improved average speed of answer by over 50 percent at peak times.

Contact Center 120

Contact Center Virtual Agent Net Promoter Score Self Service 120

InMoment XI

SEPTEMBER 25, 2024

The Net Promoter Score (NPS) is an essential measurement for the company. Using InMoment’s API for Excel, the Tough Mudder team reduced manual survey coding time by 90%. By teaming with InMoment, Tough Mudder is able to report Net Promoter Scores and review participant feedback within a week of every event.

Data 195

Data Social Media Net Promoter Score Analysis 195

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization. more quickly and without waiting time via digital channels.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010! Although it has been a source of aggravation, mainly due to long wait times, the telephone has seen its operations improve due to digitalization. more quickly and without waiting time via digital channels.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Beyond Philosophy

MAY 20, 2015

This was significantly higher than corresponding 2010 results (58% of Americans would spend 9% more). Among key findings, the study identified that 70% of Americans are willing to spend an average of 13% more with companies they felt provided excellent customer service. to improve.

Consumers 60

Consumers Self Service Study Retail 60