Experience Matters
NOVEMBER 6, 2014
In case you missed it, the VoC technology provider Allegiance was purchased by Maritz Holdings and then combined with Martiz Research (a part of the acquiring company) to form MaritzCX. MaritzCX can offer a strong technology platform and a strong services capability. Integrate with other applications like CRM and workforce management.
CloudCherry
SEPTEMBER 1, 2019
You’ll hear Matt’s thoughts on how technology has changed the way we do Customer Service, some of the biggest blunders businesses can avoid, and what technologies he thinks are making the biggest difference with customer experience. Hint: It all comes back to K.I.S.S.ing.).
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QuestionPro Audience
JANUARY 19, 2018
The list of finalists surprised many, as it included locations that aren’t thought to be technology havens, such as Columbus and Indianapolis, and rejected applications from Detroit, Phoenix, and San Diego. It’s estimated that Amazon’s investments in Seattle from 2010-2016 resulted in an additional $38 billion to the city’s economy.
Beyond Philosophy
MARCH 16, 2023
With so many companies concentrating on investing resources in customer experience management, with all the technology and tools in use to make it easier than ever before, why don’t we see the opposite? However, their MBA program has many middle- to senior-level management types who use technology to tackle this problem.
Customer Bliss
MAY 22, 2019
Start with the Life at the Center, Not Technology. As technology is becoming a bigger and bigger part of our lives, what’s important is to acknowledge the purpose of technology, which is to enable care and enable people to do the right thing. In 2010, Toby Cosgrove, the CEO of Cleveland Clinic , brought everybody together.
Storyminers
JULY 7, 2020
Technology, with the capabilities and frustrations it brings to your business, demands more care and feeding. My first international assignment in 2010 led to dozens other overseas assignments. Professional speaking is no longer a job for the meek or weak. Because everything – and I mean everything – is in a constant state of flux.
Kerry Bodine
MAY 1, 2018
Part of the reason for that is that the book talks primarily about how organizations work and how they need to change—and, unlike technology, organizations don’t change all that quickly. Back in early 2010’s, the field of customer experience was still fairly new and so we felt the need to clarify exactly what it was we were talking about.
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