Use of Live Chat or Social Media for Customer Service: One More Way to Make or Break Your Brand!
Bill Quiseng
MARCH 7, 2016
In 2011, An American Express survey found that Americans tell an average of 9 people about good experiences and 16 people about poor experiences. We have all seen the word “viral” tagged to a personal story about bad customer service more often than a good one. Be Well and Good Luck Tweeting!
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