CSM Magazine

APRIL 9, 2019

Companies who truly want to build an engaged workforce must look at employee connection and involvement. We all have been part of an ’employee engagement’ initiative, whether an individual program or a full-fledged organizational imperative. Employees grew to despise the company.

Employee Engagement 40

Employee Engagement Engagement Hospitality Effort Score 40

Customer Enthusiast

OCTOBER 26, 2018

We were given an exclusive peek behind the curtain into Comcast’s products, services, support, and culture. Together, we toured, listened, shared, asked questions, and engaged with the company’s top CX executives. Purpose) Use the power of connection to make the world a better place.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

Experience Investigators by 360Connext

JANUARY 7, 2015

And yet… In 2011, Forrester reported more than half of Chief Customer Officers were not included in their company’s executive management teams. Blog Culture Customer Experience Featured c-suite leadership linkedin' And now, with the rise of moving businesses to become more digital, the intersection is more daunting.

Chief Customer Officer 110

Chief Customer Officer How To Leadership Social Media 110

Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Customer-centric Culture & Communications. Did you know that only 30% of Americans feel truly engaged and inspired at their full-time jobs? And much of that culture starts with communication. Don’t believe me?

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Russel Lolacher

SEPTEMBER 20, 2022

Connect and learn more about Amber on her platforms: Twitter. Culture co-existence of Imposter Syndrome vs unearned confidence. Psychological safety and corporate culture’s role in addressing this issue. So in 2011, I had been working for a startup that was acquired by Salesforce. Brass Tack Thinking Blog.

Culture 111

Culture Study Leadership Employee Experience 111

SurveySensum

JULY 14, 2020

She strongly believes that corporate culture and employee experience directly impact customer experience. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

She writes (mostly) about fashion, culture, retail, and technology for publications including Vox, Glamour, CNN, Racked, Refinery29, Fashionista, i-D, Vice News, Curbed, and TheAtlantic.com. Jeff Toister is an author, consultant, and trainer who helps companies get their employees obsessed with customer service. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147