West Monroe

JULY 6, 2022

It’s apparent that these traditional means of consuming media are still very much present in our everyday lives and cannot be discounted. Customers still look to understand relevant information about utilities on the local news and through mailers (such as letters and bill inserts).

Customer Experience 98

Customer Experience Touchpoint Customers Fashion 98

Service Untitled

JANUARY 13, 2012

Now it seems that Facebook is buzzing with caffeinated complaints because of the changes as consumers post everything from their disappointments to threats of shredding their loyalty cards. One of the most significant changes only gives customers one reward point per transaction as opposed to one point per item purchased.

Loyalty Programs 51

Loyalty Programs Rewards Programs Loyalty Customer Service Representative 51

Pretium Solutions

DECEMBER 26, 2011

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.

Customer Service 49

Customer Service Touchpoint Customer Service Representative Policies 49

Service Untitled

NOVEMBER 7, 2011

Service representatives will be handling phones, emails, and chat contacts. Customer service representatives are recognized as valuable partners in the company’s success also. The focus is on the customer experience and having everything the customer wants.

Customer Service 46

Customer Service e-support Customer Satisfaction Customer Service Representative 46

ProProfs Chat

AUGUST 24, 2018

After making a purchase, you’re dissatisfied with a product or service. After being in touch with a customer service representative, the process becomes even more aggravating when a solution isn’t reached. We’ve all been there. The underlying truth in all of them?

Customer Service 74

Customer Service Customer Experience How To Policies 74

Service Untitled

JANUARY 3, 2011

Is it really poor customer service or do we as consumers expect too much? I would like to think in the ensuing 25 years that customer service has evolved into an appreciation of the customer and her business. I’m looking forward to a great year of customer service.

Customer Service 45

Customer Service Customer Service Representative Poor Customer Service Banking 45

Pretium Solutions

DECEMBER 26, 2011

In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012. Focus on the Customer Service Representative. They are our customer service soldiers in their role.

Customer Service 40

Customer Service Touchpoint Customer Service Representative Policies 40