DCX

OCTOBER 22, 2024

Let's take a walk down memory lane to 2011, when Netflix had what they thought was a game-changing idea. Second, create a culture that celebrates learning from unsuccessful ideas. Learn More "But how do I show ROI on failures?" The pros don't start with a perfect set. Your CX ideas are no different. I hear you ask.

Social Media 52

Social Media e-support Innovation Course 52

Experience Matters

APRIL 7, 2015

We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs. Engaging Employees on the Frontline.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

Gainsight

FEBRUARY 13, 2023

While it’s been in business since 2011, it’s fair to say that Zoom really came into its own during the Covid-19 pandemic, between 2019–21, as an easy-to-use go-to way to help keep both business and personal communication alive and well in a brief but deadly era when face-to-face proximity was actively dangerous.

Customer Insights 52

Customer Insights Strategy Innovation Customer Success 52

PeopleMetrics

JANUARY 28, 2021

I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Gary runs Reason Research, Kate is heading Culture, Diversity and other things at Lincoln Financial Group. Ripal, you joined right around 2011. Ripal Patel: Hi, my name is Ripal Patel. What was the.

Feedback 62

Feedback Customer Experience ROI Industry 62

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. By “closing the loop,” Dollar Shave Club are able to put CX at the heart of the company culture: sharing feedback with employees across the entire organisation and empowering teams to take action on the insights provided.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Chattermill

SEPTEMBER 3, 2019

Dollar Shave Club was one of the first direct-to-consumer subscription boxes to enter the scene in 2011. By “closing the loop,” Dollar Shave Club are able to put CX at the heart of the company culture: sharing feedback with employees across the entire organisation and empowering teams to take action on the insights provided.

Customer Experience 40

Customer Experience Fashion Feedback Customer Journeys 40

Amity

FEBRUARY 10, 2017

I had a couple of related roles after that but it wasn’t until I joined Eloqua in 2011 that I encountered a customer success model that truly worked (editor's note: Eloqua was acquired by Oracle in 2012). Another driving factor of change in marketing is pressure to prove ROI.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Qualtrics

OCTOBER 8, 2019

After all, why leave to do an MBA to try to find another company with the same culture, DNA, and success (if it existed)? If you focus on the experience across employees, customers and the market you will learn ways to optimize business operations and drive ROI by creating optimal experiences across touchpoints with your organization.

Sales 20

Sales Culture Fashion Consulting 20

SmartKarrot

JANUARY 28, 2022

Founder/CEO: Shahar Waiser, Roi More. Founded in: 2011. monday.com attempts to transform how teams collaborate and build a culture of transparency. Founder/CEO: Roy Mann, Eran Zinman, Eran Kampf. Founded in: 2011. Founded in: 2011. Founded in: 2010. Founder/CEO: Moshe Yanai. Founder/CEO: Yoav Izhar-Prato.

Company 10

Company Financial e-support Software 10

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Currency Alliance

FEBRUARY 10, 2020

In 2011, the opening of a new store sparked days of riots in the city of Bristol, a hub for anti-establishment culture[ix]. Without Clubcard, Tesco would be the biggest grocer anyway, because it has stores everywhere, which sell practically everything.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Customer Bliss

APRIL 20, 2018

He used his knowledge of marketing in CX as a way to think about how to fix the root of a problem through addressing a company’s culture. Edwin explains that he knew there was pressure to prove the ROI but there was also an acceptance that this type of work would take time, which is always helpful. This took about four months.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer Infographics Culture 148