C3Centricity

DECEMBER 31, 2018

A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019.

Brands 225

Brands Strategy Customer Journeys Infographics 225

Team Support

MAY 23, 2024

Before their partnership with TeamSupport began in 2011 , Jackrabbit relied solely on emails to handle customer support. Emails were falling short in delivering swift and efficient support, prompting Jackrabbit to explore alternatives to enhance customer satisfaction and experience. Enter TeamSupport.

Software 52

Software Effort Score e-support Customer Satisfaction 52

Experience Matters

APRIL 7, 2015

We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs. Engaging Employees on the Frontline.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

DCX

OCTOBER 22, 2024

A huge shoutout to my Premium subscribers who generously support the DCX Newsletter through their subscriptions or by expensing it as a valuable educational resource. Let's take a walk down memory lane to 2011, when Netflix had what they thought was a game-changing idea. Learn More "But how do I show ROI on failures?"

Social Media 52

Social Media e-support Innovation Customer Centricity 52

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

PeopleMetrics

JANUARY 28, 2021

I joined PeopleMetrics in 2011, so I'll hit the 10 years milestone at PeopleMetrics very soon and I'm really happy about it. Ripal, you joined right around 2011. Sean: Yeah and I would say that building an ROI case based on that moment of truth, or even beforehand, is huge in terms of getting leadership buy-in. What was the.

Feedback 62

Feedback ROI Customer Experience Industry 62

SmartKarrot

JANUARY 28, 2022

Founder/CEO: Shahar Waiser, Roi More. Founded in: 2011. The platform offers many features, including HR support, natural insurance, benefits management and administration, integrations like ERP and HRIS, and reporting. Founded in: 2011. Founded in: 2011. Founded in: 2010. Founder/CEO: Moshe Yanai. Papaya Global.

Company 10

Company Financial e-support Software 10