2011 Engagement Net Promoter Score 
Beyond Philosophy
NOVEMBER 10, 2014
So instead of writing philosophically about the importance of optimizing your Customer Experience to creating an emotional engagement that creates loyalty between your Customers and your organization like I usually do, I will limit this post to facts and figures. By comparison, the S&P 500 returned only $93, a 7-percent loss.
Pretium Solutions
NOVEMBER 4, 2011
Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Confirmit
MAY 29, 2018
What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.
Pretium Solutions
NOVEMBER 4, 2011
Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.
Pretium Solutions
NOVEMBER 4, 2011
Using our emerging operational and training methodologies in the Spring and Summer of 2011, Pretium worked to implement the New Conversation in the Consumer Care Products Division of Royal Philips across more than a dozen sites in Europe supporting 30 countries. Pretium Solutions calls this new conversation The Golden Touchpoint™.
Customer Bliss
APRIL 26, 2016
We discussed her very deliberate path to engage the C-Suite and the specific actions that did and did not work. And she shared her “tipping point” where leaders began to personally engage, and how she used that commitment to build a 130-person company-wide cross functional team. Key Summary Of Discussion. ” — Margie.
Experience Investigators by 360Connext
JUNE 9, 2015
To demonstrate how the experience has grown in importance, that number was 34% back in 2011. According to Bain’s Net Promoter, these customers are labeled as promoters. Gartner released research that showed by 2016 that 89% of companies will compete mainly on the customer experience they provide.
Expert insights. Personalized for you.
164 
Let's personalize your content