C3Centricity

DECEMBER 31, 2018

A New Year tradition we started here at C3Centricity back in 2011, is to share our most popular brand building strategies and posts of the year. This post lays out the importance of being data driven, innovative, collaborative and agile to succeed a customer first strategy. It also shares the seven reasons most companies fail.

Brands 225

Brands Strategy Customer Journeys Infographics 225

Vonage

MARCH 26, 2018

In 2011, the number of creative ideas submitted to TCISS reached 40 million. For this reason, an increasing number of businesses are incorporating innovative methods of collecting feedback to deliver improved customer-driven approaches. Lego Ideas.

eBook 206

eBook Video Training Examples 206

eglobalis

OCTOBER 1, 2017

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics.

Customer Experience Professionals 154

Customer Experience Professionals CEM Customer Experience Customer Experience Management 154

ijgolding

SEPTEMBER 30, 2014

I use the ‘excitement’ word genuinely – every year I continue to be astounded and inspired by the passion, enthusiasm, innovation and incredible acts of influence that organisations of all shapes and sizes share with the panels of judges. The 2014 awards did not disappoint.

Customer Experience 255

Customer Experience Groups Transportation Financial 255

Customer Bliss

JULY 11, 2017

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design.

Leadership 0

Leadership Customer Experience Report Innovation 0

NICE inContact

NOVEMBER 27, 2018

An acquisition in 2011 proved to be especially fortuitous for SumTotal. With the APIs, there are ongoing plans for innovation—adding a third-party chatbot could be next! Read more about SumTotal’s results. The post SumTotal Systems Enhances Customer Support with Cloud appeared first on NICE inContact Blog.

System 120

System Contact Center Omni-Channel Chatbots 120

eglobalis

SEPTEMBER 30, 2017

Die CXPA wurde 2011 gegründet und ist die weltweit führende Non-Profit-Organisation für die Weiterbildung und Förderung von Customer-Experience-Managern. In Deutschland und Österreich: Ricardo Saltz Gulko, Gründer und Geschäftsführer von Eglobalis, Customer Experience, Insight und Innovation – ricardosg@eglobalis.com.

Customer Experience Professionals 155

Customer Experience Professionals CEM Customer Experience Customer Experience Management 155

Wired and Dangerous

NOVEMBER 23, 2020

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. Patterson, Wired and Dangerous: How Your Customers Have Changed and What To Do About It, (San Francisco, Berrett Koehler, 2011). Bell and John R.

Fashion 113

Fashion Innovation Customers Communication 113

Forrester's Customer Insights

JULY 30, 2019

World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It was true then, and it’s all the more true today.

Innovation 50

Innovation Software Strategy Marketing 50

ShepHyken

SEPTEMBER 10, 2021

Companies failing to meet good customer experience lose out on their customers ( American Express Survey 2011 ). Expectation: Customers expect innovation. Customers expect constant innovation. We are in an era where a company’s innovative experiences are as important as the quality of its products.

Customer Experience 108

Customer Experience Self Service Advertising Customer Expectations 108

CSM Magazine

MAY 6, 2024

Founded in 2011, HelloFresh has been thriving in the fast-paced atmosphere of the 2020s. We’ve discussed a few of the technologies and ideas that are pushing food innovation forward in this article, but there’s always more to learn. At the moment, the biggest health-conscious delivery service is HelloFresh.

Innovation 52

Innovation Technology Policies Culture 52

Oracle

MARCH 7, 2019

I often remind people the acronym “CX” was little-known until Bruce Temkin and Jeanne Bliss co-founded the Customer Experience Professionals Association in 2011. On an almost weekly basis, innovations in technology are allowing organizations to believe that there are better, quicker, more effective ways to interact with customers.

e-support 103

e-support Customer Centricity Customer Journeys Customer Experience Professionals 103

Wired and Dangerous

NOVEMBER 13, 2017

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. Patterson, Wired and Dangerous: How Your Customers Have Changed and What To Do About It, (San Francisco, Berrett Koehler, 2011). Be sure to check out John’s recent LinkedIn post.

Communication 93

Communication Fashion Innovation Brands 93

ijgolding

OCTOBER 2, 2017

It was only the drive and enthusiasm of Jeanne Bliss and Bruce Temkin, that led to Customer Experience (CX) finally being established as a profession in 2011. Without the growing numbers of qualified CX specialists around the world, we would not be seeing the innovation and inspiration behind customer centricity that we are.

Customer Experience 158

Customer Experience Customer Experience Professionals Customers Customer Centricity 158

Customer Bliss

MAY 24, 2016

The work that Alison and the leadership team at Columbus (OH) Metropolitan Library has in fact been heralded around the world in their innovative approaches in this industry many might think is moving toward retirement. In that capacity she rebranded the organization and won over 20 national and international awards for her work.

Leadership 135

Leadership Marketing Engagement Connections 135

Wired and Dangerous

NOVEMBER 19, 2018

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. Patterson, Wired and Dangerous: How Your Customers Have Changed and What To Do About It , (San Francisco, Berrett Koehler, 2011). Be sure to check out Chip’s recent post; [link].

Fashion 87

Fashion Innovation Loyalty Customers 87

AWS Machine Learning

JUNE 15, 2022

If you want to enhance the heatmap further, you can slice the data to only show reviews prior to 2011. Add one line of code to your custom visualization: # Table is available as variable `df` import altair as alt df = df[df.reviewTime_year < 2011] # Takes first 1000 records of the Dataframe df = df.head(1000). mark_rect().encode(

Data 90

Data Analysis Advertising Groups 90

Wired and Dangerous

NOVEMBER 25, 2019

When delivering innovative service, thank you means communicating gratitude in a fashion that makes customers and colleagues feel your authenticity. Patterson, Wired and Dangerous: How Your Customers Have Changed and What To Do About It , (San Francisco, Berrett Koehler, 2011). Be sure to check out Chip’s recent post; [link].

Fashion 91

Fashion Customers Communication Innovation 91

Oracle

FEBRUARY 22, 2021

In celebration of Black History Month, we’re highlighting some of the leading Black innovators shaping the technology world and taking us in bold new directions. In 2011, Bryant founded @BlackGirlsCode to increase women of color in #STEM fields. Dr. Aprille Ericsson, NASA. BlackHistoryMonthFact – Meet Kimberly Bryant.

Technology 100

Technology Government Innovation Leadership 100

ECXO

JULY 8, 2024

That’s why innovative companies are always on the lookout for new ways to enhance CX and stay ahead of the curve. A meta-analysis by O’Boyle, Humphrey, Pollack, Hawver, and Story (2011) found that emotional intelligence is a better predictor of success compared with general cognitive ability. And guess what?

Customer Experience 188

Customer Experience How To Exercises Study 188

C3Centricity

SEPTEMBER 3, 2018

Complaints are also a wonderful (free) sources of innovation and renovation ideas. This post is an update of one that was first published on C3Centricity in 2011. Acting promptly before the issue becomes a social media viral discussion is essential today and your complainers may even turn into advocates if delighted with the outcome.

Customer Centricity 178

Customer Centricity How To Customer Satisfaction Social Media 178

Feedback

NOVEMBER 24, 2016

Through customer experience management, you can spur innovation in all key touchpoints where customers have interactions with your company. . A 2011 American Express Survey found that 7 in 10 Americans are willing to spend more with companies that they believe provide excellent customer service.

Customer Experience Management 133

Customer Experience Management Customer Experience Management Feedback 133

Service Untitled

JUNE 5, 2012

Consumers are the ultimate decision makers when it comes to what they believe to be a great buying experience, and as entrepreneurs and innovative business owners there is the constant challenge to present customers with the most convenient and innovative ways and technologies to deal with consumer needs. In 2011, over 72.6

Customer Service 81

Customer Service Policies Consumers Customer Service Training 81

AWS Machine Learning

JULY 15, 2024

Faced with manual dubbing challenges and prohibitive costs, MagellanTV sought out AWS Premier Tier Partner Mission Cloud for an innovative solution. Marco excels at leveraging cloud technologies to drive innovation and efficiency in various projects. Yaoqi Zhang is a Senior Big Data Engineer at Mission Cloud. Cristian Torres is a Sr.

Video 129

Video Entertainment e-support Innovation 129

Talkdesk

JUNE 19, 2020

Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. Practice makes perfection: Prepare your pitch In 2011, I was invited to fly to San Francisco and formally pitch the idea of Talkdesk.

How To 71

How To Contact Center Call Center Innovation 71

AWS Machine Learning

JUNE 18, 2024

It offers data-driven and informed legislation, fostering community empowerment and encouraging innovation. She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Her current areas of interest include federated learning, distributed training, and generative AI.

Measurement 132

Measurement Data Resources Analysis 132

datastax

JANUARY 2, 2019

As technology evolves and networks accelerate, more and more innovation is occurring in fields and industries that rely on geospatial data. In 2011, LinkedIn open sourced Kafka, a distributed streaming software platform. A recent CIO article revealed that 80% of organizations use some sort of geospatial data—e.g., Kafka and Docker.

Trends 105

Trends Data Management Government 105

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

Customer Success 78

Customer Success Meeting Lifetime Customer Consulting 78

ShepHyken

MARCH 18, 2024

2024 MarTech Predictions for a Better Customer Experience by MTC News Desk (MarTech Cube) Innovation is indeed the core of achievements, and 2024 became the symbol of the leap towards the discovery route, discovering the possibilities of the future of customer experience. And beyond loyalty is a brand fan.

Customer Service 91

Customer Service Government Employee Experience Video 91

Bold360

MARCH 19, 2019

To find out, I spoke with Bharath Kadaba , Chief Innovation Officer at Intuit. Starting in 2011, when Apple’s Siri debuted, Intuit began to create a Quickbooks assistant that would respond to queries about your finances. This AI discussion with Bharath Kadaba , Chief Innovation Officer at Intuit was taken from our podcast.

Financial 92

Financial Software Call Center Innovation 92

Talkdesk

AUGUST 25, 2020

We take this knowledge back into our innovation teams, and we use it. In 2011, I didn’t set out to create a contact center solution that scales with a broad range of capabilities and innovative support services. One of the things we (now) do very well at Talkdesk is listening to our customers, at every stage.

Leadership 69

Leadership Contact Center Innovation Meeting 69

CSM Magazine

MARCH 7, 2024

Encoded , a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres and e-commerce, has announced that business process outsourcing (BPO) specialist Sigma Connected is using Agent Assisted Payments solution. For more information, visit Sigma Connected.

Connections 52

Connections e-support Customer Experience Financial 52

Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Swiftpage is the owner of Act! , Filed under: Customer Experience , Customer Service.

CRM 98

CRM Customer Relationship Management Customer relationships Social Media 98

Customer Bliss

JULY 26, 2018

William Chumley joined OIT (Office of Information Technology) in 2011, bringing with him 23 years of team management and customer relationship accomplishments in public and private sectors, small and large profit and not-for-profit organizations, and corporate and personal environments. But it's worth it! About William Chumley.

Government 111

Government Chief Customer Officer How To Roadmap 111

Customer Enthusiast

OCTOBER 26, 2018

Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation. Inclusion: Since 2011, Comcast’s Internet Essentials has connected more than six million low-income Americans to low-cost, high-speed Internet at home in an effort to bridge the digital divide.

Customer Experience 90

Customer Experience Net Promoter Score Effort Score Culture 90

AWS Machine Learning

SEPTEMBER 9, 2024

degree in Computer Science in 2011 from the University of Lille 1. His researches were mainly focused on programming paradigms, innovative hardware for Extreme computers and performance of HPC/Machine Learning. He holds a M.E. from the French National Engineer School “ISEN-Toulon”, a M.S.

Automotive 109

Automotive Training System Data 109

ProProfs Chat

JULY 30, 2021

Innovation makes you stand out from the crowd and creates an unique form of brand perception. This innovative idea lets Disney understand: What characters are well loved by the young crowd? . b) Beardbrand is a company that has brought an innovative streak in the fashion industry. Further, their innovation did not stop there.

Brands 111

Brands Net Promoter Score Social Media e-support 111