Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They are the innovators. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days. They will go out of their way to persuade people to avoid your offers. They are the visionaries.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. What new CX technologies and innovations excite you?

Fashion 50

Fashion Retail Data Ecommerce 50

C Space

JULY 27, 2020

7, 2011, also on ESPN. FX Networks, which has had an experiential presence at the event for seven years, has pivoted planned physical activations to innovative digital offerings for fans stuck at home. The game peaked at 8:30 p.m. EDT with 4.48 million viewers. No regular-season game had been viewed by that many since 4.7

Brands 52

Brands Transportation Fashion Sports 52

Comm100

FEBRUARY 1, 2023

90% of consumers say that when they interact with a brand online, they expect an immediate response. With 68% of consumers saying that their online experience with brands needs to be made easier, higher education needs to take note.

Effort Score 185

Effort Score Wait Times Video Communication 185