Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly. They will go out of their way to persuade people to avoid your offers.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Oracle

APRIL 3, 2018

Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. In 2005, it was the first store to sell women’s shoes online in Brazil and from 2010 on it started to offer clothes and accessories, becoming more than a footwear business. I love retailing.

Fashion 50

Fashion Retail Data Ecommerce 50

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. How satisfied were you with [the onboarding experience]?

Survey 60

Survey Measurement Customer Experience Effort Score 60

delighted

APRIL 19, 2019

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. How satisfied were you with [the onboarding experience]?

Survey 40

Survey Measurement Customer Experience Effort Score 40