Prediction: 7 Customer Service Channels We Will Use in the Future
Playvox
SEPTEMBER 1, 2021
Generation Alpha is defined as those born since 2011. Eye contact is powerful and customers generally prefer live agent support. According to Microsoft , “30% of consumers expressed that not being able to reach a real person when they needed to was the most frustrating part of a poor customer service experience.
68 
Let's personalize your content