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A blended set of measures are critical for customer-centric operationalization

Doug Leather

I chair a senior learning forum called The Customer Council (TCC) and at the end of 2012 we invited Dr Nicola Millard from BT to address TCC. Who has any loyalty and wants to support a business that is difficult to do business with. BT have become somewhat of a ‘poster child’ when it comes to Customer Effort Score in action.

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Deep demand forecasting with Amazon SageMaker

AWS Machine Learning

Every business needs the ability to predict the future accurately in order to make better decisions and give the company a competitive advantage. The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014.

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Evaluagent Integrates ChatGPT in Industry First Milestone

CSM Magazine

EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities with its award-winning AI-powered Quality Assurance and Performance Improvement platform. Its clients include Music Magpie, Vitality, Ubisoft and Samsung.

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Why I love the Grace Hopper Celebration – and you should too!

Thematic

According to the Crunchbase study on female representation in VC backed startups, the share of venture-backed startups with female founders has stayed stagnant at about 17% since 2012. Hire people that others would overlook and use the resulting diverse team as your competitive advantage. Jenny’s key advice?

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The Future of Work: How Companies Are Building Cultures Worker’s Love #nytnewwork

Natalie Petouhof

Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. since 2012, focusing on managing and scaling the company’s operation from seven to over 65 studios. Prior to her C.E.O.

Culture 40
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Five Companies Known for Their Exceptional Customer Service

CSM Magazine

That gives companies with stellar customer service a serious competitive advantage. Founded in 2012, it’s been an industry leader in online gaming ever since. When people have pleasant, positive reactions while navigating returns or troubleshooting other issues, they’ll want to return to your store or services again and again.

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Integrated business planning for cannabis operators: A path to profitability and stability

West Monroe

Cannabis operators are moving beyond the “ Green Rush ”—the period of rapid growth that began in 2012 when the first states legalized cannabis—to mature and stabilize their businesses. Getting the right IBP process in place can drive success and competitive advantage.