2012 Competitive Advantage Innovation 
CSM Magazine
MARCH 28, 2023
EvaluAgent was founded in 2012, helping businesses to improve their call centre quality assurance capabilities with its award-winning AI-powered Quality Assurance and Performance Improvement platform. Its clients include Music Magpie, Vitality, Ubisoft and Samsung.
AWS Machine Learning
JUNE 28, 2022
Every business needs the ability to predict the future accurately in order to make better decisions and give the company a competitive advantage. The input data is a multi-variate time series that includes hourly electricity consumption of 321 users from 2012–2014. She has a Master’s degree in computer science engineering.
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Doug Leather
MARCH 11, 2014
I chair a senior learning forum called The Customer Council (TCC) and at the end of 2012 we invited Dr Nicola Millard from BT to address TCC. Who has any loyalty and wants to support a business that is difficult to do business with. BT have become somewhat of a ‘poster child’ when it comes to Customer Effort Score in action.
Gainsight
JULY 11, 2023
I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company. A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. And it shouldn’t be understated that we’ve had a blast building together!
Natalie Petouhof
MARCH 6, 2017
Tweet Human Capital As a Key Competitive Advantage. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage. since 2012, focusing on managing and scaling the company’s operation from seven to over 65 studios. Prior to her C.E.O.
Customer Guru
MARCH 7, 2018
CX has played a vital role in transforming me into an ardent operational efficiency advocate, who can discern opportunity in every aspect of business, be it enhancing the efficiency of a customer process or bringing in technology innovation to customer engagement. Our customer engagement is not just driven by retail branches across the globe.
AWS Machine Learning
SEPTEMBER 11, 2024
Businesses are seeking a competitive advantage by being able to use the data they hold, apply it to their unique understanding of their business domain, and then generate actionable insights from it. in 2012 is now widely referred to as ML’s “Cambrian Explosion.” Work by Hinton et al.
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