7 Lessons To Learn From Starbucks NPS To Boost Your Customer Loyalty
SurveySensum
JULY 9, 2024
So, let’s explore some of the factors responsible for such a high score and such a huge loyal customer base. Closing the Feedback Loop Back in 2012, Starbucks bought the bakery chain La Boulange for $100 million but unfortunately, that’s when its satisfaction rate fell 3% from the previous year. Fascinating, right?
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