2012 Customer Engagement Interaction Touchpoint 
CSM Magazine
AUGUST 3, 2021
The Customer Experience team aims to transform how customers interact with McDonald’s. The team combines the best of McDonald’s Data Analytics and Digital Customer Engagement with Global Marketing, Global Restaurant Development and Restaurant Solutions. There he managed restaurant innovation efforts.
ECXO
AUGUST 2, 2023
Four ways to make storytelling interactive 4. About Ray Gerber, Chief Product Officer Ray is a global leader in customer engagement technologies, with over 30 years of experience in building innovative technologies for enterprises. What pitfalls did we find when working with customer journey data. You Will Learn: 1.
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Customer Bliss
MARCH 21, 2017
She had the unique opportunity to somewhat create her role when she arrived in 2012. “Because we were called customer experience, every department in the company wanted us to work with them.” Most of the pre-existing team seemed to want the same things around customer engagement. Defining The Role At Essilor.
Kustomer
FEBRUARY 25, 2022
It’s becoming clear that customers are more inclined to engage with businesses through multiple touchpoints within a single purchasing journey. It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012.
Pretium Solutions
DECEMBER 26, 2011
Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.
Kustomer
DECEMBER 21, 2021
It’s becoming clear that customers are more inclined to engage with businesses through multiple touchpoints within a single purchasing journey. It’s not surprising that we’ve seen a jump from 20% to more than 80% in the number of companies investing in omnichannel experiences since 2012.
Pretium Solutions
DECEMBER 26, 2011
Well, the ribbons are barely off the holiday packages and we are still digesting the last of the figgy pudding, so that means it must be time for us to fill the air with lots of resolutions for 2012. In these waning days of 2011, we hear much pontificating on those things that will make life better for everyone in 2012.
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