Michelli Experience

DECEMBER 23, 2015

However, the dealership experience in the United States (how do I put this delicately) ….was In fact, as recently as 2012, Mercedes-Benz USA was in the number 6 position on the J D Power Sales Satisfaction Index (SSI) among luxury car manufacturers. was less than the “best.”

Customer Experience 100

Customer Experience Customer Satisfaction Consulting Loyalty 100

Strativity

AUGUST 17, 2016

is the undisputed leader in customer experience design and transformation . magazine today ranked leading Customer Experience Design and Transformation firm, Strativity Group Inc. 5000 is ranked according to percentage revenue growth when comparing 2012 to 2015. Strativity Group Inc. More about Inc.

Groups 40

Groups Conference Customer Experience Design Measurement 40

Strativity

AUGUST 15, 2018

Leading Customer Experience and Design firm Strativity Group recognized on Inc. magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group, LLC on its 37 th annual Inc. took home the National Magazine Award for General Excellence in both 2014 and 2012.

Groups 40

Groups Company Conference Customer Experience Design 40

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

Strativity

APRIL 19, 2016

Customer experience design and management consulting firm, Strativity Group, Inc. retains Danny Peters as Head of Client Success – Europe, Touchpoint Dashboard. New Jersey based consulting firm, Strativity Group, Inc. announces an agreement with Danny Peters to represent Touchpoint Dashboard as Head of Client Success – Europe.

Touchpoint 40

Touchpoint Customer Journeys Consulting Groups 40

Martin Hill-Wilson

OCTOBER 6, 2015

Both spoke eloquently about the use of emotion in customer experience design. Yet that’s not so crazy when you think that Amazon launched a predictive shipping patent in 2012. Things are undoubtedly moving on.

Omni-Channel 40

Omni-Channel Hotels Banking Insurance 40

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. Jaakko Männistö – Head Coach at CX Academy.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132