Experience Investigators by 360Connext

OCTOBER 2, 2014

This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? Value to customers. As customers, we are aware when experiences go really well or really not well.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

ijgolding

JANUARY 15, 2016

They also demonstrate why it is so important for CX to be recognised as a PROFESSION – for the world to recognise that CX is not some fictional business fad, but a genuine, fact based professional occupation. It is because to become a CCXP you MUST possess the knowledge AND experience of utilising and applying a set of core competencies.

Customer Experience 120

Customer Experience Customer Experience Professionals Customer Centricity Government 120

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012. And rightly so.

Customer Experience 80

Customer Experience Customer Experience Professionals ROI Metrics 80

ijgolding

JANUARY 24, 2017

From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.

Customer Experience 120

Customer Experience Transportation Banking Customer Journeys 120

Maru/HUB

JULY 9, 2018

However, the index shows a slight fall in overall customer satisfaction after a peak in 2012/13. The Institute warned that the difficult retail environment meant that survival would be driven by how well customers were served. The index rates customer satisfaction across 13 sectors based on the views of 10,000 consumers.

Brands 49

Brands Customer Service Insurance Banking 49

Beyond Philosophy

MARCH 8, 2017

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided.

Customer Experience 124

Customer Experience Customer Centricity Poor Customer Service Customer Service Representative 124

COPC

MARCH 28, 2017

and Execs In The Know covers a broad range of topics and has revealed many areas of opportunity where companies can greatly improve the customer experience. Below are some of the most interesting results: –Only 31% of corporate survey participants believe they currently offer support in all the channels their customers want to use.

Survey 40

Survey Customer Experience Social Media Measurement 40