ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. When you think about it, that makes a lot of sense: 40-70% of customers switch loyalty due to a perceived attitude of indifference.

Culture 69

Culture Roadmap Customer Centricity Measurement 69

CSM Magazine

DECEMBER 10, 2019

Forrester’s recent report states that 1 in 4 people working in CX are at risk of losing their jobs if the investment in their role can’t be justified with a demonstration of ROI (Predictions 2020: Customer Experience, Forrester, Oct 2019). Customer feedback is managed by the customer insights team, right? Not exactly.

Net Promoter Score 52

Net Promoter Score Effort Score Customer Centricity Feedback 52

SurveySensum

JULY 14, 2020

Founder and Principal at CustCore Consulting, a specialist consultancy firm, Shane helps companies to WOW their customers by unlocking new areas of growth through defining, measuring, and improving customer experience across all parts of their customer’s journeys. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Forrester's Customer Insights

JANUARY 19, 2015

As I noted in an earlier report , Spring Airlines decided to build social listening functions to identify crises and perform basic brand tracking after struggling with a public relations crisis -- the backlash from airline staff blacklisting a passenger for complaining about flight delays -- on Sina Weibo in 2012. social listening.

Social Media 20

Social Media Airlines Customer Insights Report 20

SurveySparrow

FEBRUARY 18, 2024

But if you wish to skip to the alternatives, feel free to jump right ahead: Top Customer Thermometer Alternatives Now, if you want to take a sneak peek at the alternatives, I have added a table at the end Table of Comparison Off we go! What is Customer Thermometer ? You get simple one-click feedback surveys for better-quality insights.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Forrester's Customer Insights

APRIL 8, 2015

This is a guest post by Samantha Ngo , Researcher on the Customer Insights team. As a refresh to our 2012 benchmarks , we invite you to take part in our 2015 Customer Loyalty Benchmark survey. If you manage or make decisions about your company's customer loyalty initiatives, we want to hear from you.

Loyalty 20

Loyalty Loyalty Programs Customer Insights Survey 20

Qualtrics

JANUARY 29, 2021

Through a chain of professions including sports marketing, inside sales, event management, and corporate learning and development, Aimee built a strong passion for monitoring, measuring, and creating better experiences. In 2012, that curiosity led Aimee to join Temkin Group, the predecessor to the Qualtrics XM Institute.

Sports 26

Sports Culture Leadership Technology 26

Chattermill

AUGUST 29, 2018

That’s strong uptake, considering it has only been available since 2012. With the support of KPMG’s Customer & Digital team, Nunwood is able to ground all of its consulting in customer insights, then use a competition of cloud technology and experience design to make you as competitive as possible.

Technology 40

Technology Customer Experience Consulting Survey 40

Chattermill

AUGUST 29, 2018

That’s strong uptake, considering it has only been available since 2012. With the support of KPMG’s Customer & Digital team, Nunwood is able to ground all of its consulting in customer insights, then use a competition of cloud technology and experience design to make you as competitive as possible.

Technology 40

Technology Customer Experience Consulting Survey 40

Bold360

NOVEMBER 21, 2016

Stacey Nevel is a seasoned Customer Experience (CX) professional with over 20 years of experience designing and managing customer and employee feedback programs. Plans for 2017: Devote more resources to getting better real-time customer insight. Craft service training that actively incorporates the customer (live).

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. It’s also important to recognize that surveys are not the only technique for measuring loyalty, whether it’s voting for a candidate or recommending a product or service.

Survey 40

Survey Social Media Self Service Loyalty 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. It’s also important to recognize that surveys are not the only technique for measuring loyalty, whether it’s voting for a candidate or recommending a product or service.

Survey 40

Survey Social Media Self Service Loyalty 40

Clarabridge

JANUARY 26, 2017

It’s just that you need to be careful about how you structure surveys and how you interpret the results, otherwise results may not accurately represent your customer base. It’s also important to recognize that surveys are not the only technique for measuring loyalty, whether it’s voting for a candidate or recommending a product or service.

Survey 40

Survey Social Media Self Service Loyalty 40