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This would help you build a seamless experience for your customers. . 79% of Millennials are more willing to buy from brands that have a mobilecustomerservice portal. (Source: Microsoft ) Tweet this. Since customers like convenience, make sure that you provide that to them when they want and how they want.
Not just brand loyalty, CX is a key factor when making purchase decisions, customerretention, and even word-of-mouth advertising. Considering this importance, we have brought a list of 75 customer experience statistics to you. These will help you efficiently create an excellent experience for your customers.
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