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The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.
The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. For those of us in the contact center space, the truly fascinating thing (besides the astounding growth itself) is the impact on customer care and the customer experience.
Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customerservice. But only 8% of their customers would describe the service they’ve received in such glowing terms. In fact, U.S. In fact, U.S.
Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. 80% of businesses believe they provide “superior” customerservice. But only 8% of their customers would describe the service they’ve received in such glowing terms. In fact, U.S. In fact, U.S.
Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customerservice , treat your employees well.
Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customerservice , treat your employees well.
Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Treat Your Employees the Same Way You Want Your Customers to be Treated. So, if you want your employees to provide great customerservice , treat your employees well.
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