NICE inContact

JULY 25, 2019

According to research done by Bersin and Associates (2012), companies with recognition programs have 31 percent lower voluntary turnover than companies that don’t. Challenges can consistently be given through gamification tools. 4) Help Your Agents Set a Career Path. Employees don’t want to be stagnant.

Call Center 141

Call Center Gamification Contact Center Social Media 141

Optimove

NOVEMBER 15, 2022

Born between 1997 and 2012 and raised alongside Internet technology since the very beginning of their lives – they hold in their hands (literally, ninety-eight percent own a smartphone) an estimated annual purchasing power of $143 billion. Tip #5: Make it social. Gen Z today comprises around one-third of the world’s population.

Tips 105

Tips Gamification Engagement Marketing 105

TechSee

MARCH 7, 2019

Gamification. When gamification is introduced into a contact center environment, agents compete to complete objectives and outpace colleagues in specific metrics such as hours worked and average speed to answer.

Self Service 104

Self Service Contact Center Gamification Video 104

SurveySensum

JULY 9, 2024

Closing the Feedback Loop Back in 2012, Starbucks bought the bakery chain La Boulange for $100 million but unfortunately, that’s when its satisfaction rate fell 3% from the previous year. The app’s fun and interactive interface and progress tracking add an element of gamification, making the reward system much more engaging.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Jaakko Männistö – Head Coach at CX Academy. LinkedIn : [link]. Website : [link]. possibly in the world.”.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

JULY 23, 2021

For one, they are easy to deploy over the internet – through emails, websites, or social media pages – and can quickly reach many customers. Now, with just the right amount of gamification features, your surveys can be fun and helpful! Why’s that, you ask? Well, we’ll tell you! They Can Be Fun!

Survey 52

Survey Insurance Gamification Examples 52