2012 Measurement NPS 
Lumoa
MAY 7, 2018
Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team. Lesson #3 Measure customer experience. You should constantly measure customer experience. At Intercom, we use NPS to measure customer loyalty and CSAT for customer support.
Beyond Philosophy
DECEMBER 26, 2014
Thinking about the coming year, I see trends underway that predict interesting changes in Net Promoter Score (NPS), Customer Experience (CX), and mobile digital experience for 2015, and they might surprise you. Prediction #1: Net Promoter Score (NPS) Will Continue to Falter. What I and others like about NPS is the simplicity.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
OCTOBER 13, 2015
This is the fourth year of this study that includes Net Promoter® Scores (NPS®) on 291 companies across 20 industries based on a study of 10,000 U.S. Here’s the executive summary: Many companies use Net Promoter® Score (NPS) to evaluate their customer loyalty, so we measured the NPS of 291 companies across 20 industries.
Experience Matters
DECEMBER 22, 2015
Companies are best at measuring customer service and phone-based experiences and are worst at measuring the experiences of prospects and customers who defect. See the State of CX Metrics studies from 2011 , 2012 , 2013 , and 2014. Download report for $195. Download report for $195.
Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
Talkdesk
MARCH 6, 2019
Founded in 2012, their goal is to provide the solutions, services and IT support organizations need to grow and flourish in the best conditions. “We We had a need to measure by KPI—all calls, and so forth. The post ZENCONNECT Partners with Talkdesk to Improve NPS from 2.0 appeared first on Talkdesk.
Survicate
MAY 16, 2019
Not to measure it, is just like asking your clients to unsubscribe from your service. To know if you’re on the right track to provide the best Customer experience, it is crucial to measure your efforts and optimize your performance. Why measure NPS? In two years, the NPS overall results increased from 45 to 75.
Expert insights. Personalized for you.
231 
Let's personalize your content