Lumoa

MAY 7, 2018

Jeff joined Intercom as the 4th employee, customer support engineer, in 2012 and since then has built a large customer support and customer success team. At Intercom, we use NPS to measure customer loyalty and CSAT for customer support. I think NPS is a very helpful number. Feedback will let you dive deeper into it. “At

Customer Experience 231

Customer Experience NPS Metrics Customer Centricity 231

SurveySensum

JULY 9, 2024

And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector! Key Drivers of Starbucks NPS Score 1. Customer Service We all know the benefits of creating a quick, responsive, and omnichannel customer support channel. Fascinating, right?

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

Customer Guru

AUGUST 21, 2018

Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.” He is a keynote speaker and through his NPS Loyalty Forum, he brought together, for the first time, business leaders from across the world to share best practices in creating a culture of customer advocacy.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

SurveySensum

JULY 14, 2020

Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. He founded Feedbackly, a customer feedback software in 2012, and CXForum, a CX network CX of CX professionals and companies to bring knowledge and methods together to create better experiences unconditionally in 2019. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

APRIL 27, 2021

Omnichannel Response Collection . One of the most used and applauded features of SurveySparrow is its omnichannel experience management platform. Businesses get to collect data by sending surveys on multiple channels, be it social media or emails. Built-in NPS Module. 2 Powerful NPS Module. Collect Data Offline.

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

Omnichannel Response Collection . One of the most used and applauded features of SurveySparrow is its omnichannel experience management platform. Businesses get to collect data by sending surveys on multiple channels, be it social media or emails. Built-in NPS Module. 2 Powerful NPS Module. Collect Data Offline.

NPS 52

NPS Survey Multi-Channel Social Media 52

BirdEye

AUGUST 9, 2024

Reputation: Customers speak FAQs on choosing Birdeye over Reputation Birdeye: The clear choice for multi-location reputation and social media management Birdeye: Key features and benefits An AI-first reputation and social media management platform for location-based businesses, Birdeye has been known for innovation and excellence since 2012.

Comparison 59

Comparison Social Media Multi-Channel Survey 59