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Why Your Call Center Should be ISO Certified?

Magellan Solutions

Most BPOs invest in the latest contact center technologies to deliver the best service. On the other hand, BPOs are created with the intention to help you manage your resources. . ISO mandates you to monitor, measure, analyze, and evaluate the efficacy of your quality management system. BPOs can take calls for you.

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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new. billion in 2022 to USD 19.7