CSM Magazine

FEBRUARY 23, 2023

Future was awarded the ARMA (the Association of Residential Management Agents) Partner of the Year award in 2022 and has collected many more awards since forming nearly 10-years ago. Future also provides a 24/7 call out service from its Essex base, serving clients across London and south of England.

Groups 52

Groups Management Customer Relationship Management CRM 52

Magellan Solutions

FEBRUARY 13, 2022

That means, in terms of operations, customer happiness, and staff engagement levels, ISO has a positive impact on their process. Higher Quality in Customer Service. But this not only applies to customers, to employees as well. The most well-known service that businesses hire us to do is customer service.

Call Center 40

Call Center Resources System Customer Satisfaction 40

NobelBiz

MAY 25, 2023

If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Understanding Customer Data Platforms (CDPs) Although similar tools existed in the past, the term Customer Data Platform was first used in 2010. Managing customer data is nothing new.

Call Center 98

Call Center Software Data Contact Center 98

Gainsight

OCTOBER 7, 2019

Customer success has taken the business world by storm, and not just in tech and SaaS. Check out this State of Customer Success report based on LinkedIn data —you’ll see it’s a good time to be in customer success. If you’re already excited about customer success, here are six points to validate you.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13