Magellan Solutions

JULY 20, 2021

Did you know that Philippines Call Center Outsourcing can increase your company’s value by threefold? Businesses are told time and time again that they will call center outsourcing Philippines is highly advantageous. Services offered are an indication of the contact center’s capabilities.

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Magellan Solutions

JUNE 18, 2021

How outsourcing a loan processing call center prevents high risk of fraudulent transactions? That’s why many businesses hope that outsourcing a loan processing call center can alleviate this situation. In fact, the fraud call rate is one in every 1,400 calls in retail banks. Call Biometrics.

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Magellan Solutions

MAY 23, 2021

5 Reasons Why Shared Inbound Call Center Services Are Excellent for SMEs. Having your own inbound call center services provide tons of benefits for your company. However, there are a lot of contact center services to choose from. They thought that call center service is a “nice to have” feature in the company.

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Magellan Solutions

JULY 12, 2021

Why is Call Center Outsourcing Philippines the top destination for offshore services? The Philippines is really the top call center hub in the world. Importance of Proper Call Center Work Environment. But have you figured out why customers prefer filipino call center agents rather than other countries?

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Magellan Solutions

AUGUST 8, 2021

In this article, we will discuss why telemarketing call center intrinsic value is as or more important as its extrinsic value. Average Handle Time (AHT). This is the elapsed time between when an agent answers a call and when the agent disconnects with them. . In the business world time means money.

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Magellan Solutions

JULY 2, 2021

Efficiency of Price per Call. Customer Satisfaction per Calls Received. Learn More About the Top Call Center Company in the Philippines. Average Handle Time (/minutes). GlobalSky Call Center. Efficiency of Price per Call. Average Handle Time (/minutes).

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ViiBE Blog

DECEMBER 21, 2020

Augmented remote assistance connects a call center agent directly to a customer, skipping the need for a dispatch. Traditionally call center agents have used audio to interact with customers, however, with this cumbersome approach, agents are unable to provide the full scope of service needed to manage more complicated tasks.

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