Experience Matters

JANUARY 6, 2015

We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Taken together, this new emphasis on culture, training, and Voice of the Employee will put employees at the center of CX attention this year. As Peter Drucker once said, “Culture eats strategy for lunch.”

Customer Journeys 120

Customer Journeys Trends Contact Center Customer Connectedness 120

Magellan Solutions

JULY 12, 2021

Promote an inclusive culture. A healthy culture boosts morale. . Healthy interpersonal relationships, management styles, HR, and many more factors influence culture. Promoting inclusivity, setting a clear objective and providing regular feedback help call center Philippines create a culture of comfort.

Call Center 52

Call Center Industry Contact Center Study 52

CSM Magazine

OCTOBER 15, 2018

It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. The proverb ‘more haste, less speed’ springs to mind and contact centers should look to introduce a ‘less haste, more speed’ culture into their operations. Here, he explains how to build highly effective teams using workforce.

Contact Center 56

Contact Center Self Service Average Handle Time Travel 56

Natalie Petouhof

SEPTEMBER 1, 2016

By engaging and listening, they can retain them as customers and increase the amount and frequency of purchases over a longer period of time. v] “Tyler Seguin’s Account Tweets ‘Only Steers and Queers in Texas’; New Stars Center Says He Was Hacked”, SportsDay, July 2013, [link].

ROI 45

ROI Social Media Airlines Customer Service 45