2013, Average Handle Time and Poor Customer Service

Tortoise or Hare – Which One Best Describes Your Contact Center?

CSM Magazine

OCTOBER 15, 2018

oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. It’s time to introduce a ‘less haste, more speed’ culture supported by the latest technology. According to Carlos Mu?oz Here, he explains how to build highly effective teams using workforce.

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ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

Natalie Petouhof

SEPTEMBER 1, 2016

Tweet The phrase “customer service is the new marketing” has gained popularity with brands realizing that poor customer service takes current, and even potential customers, out of the marketing funnel. Think about it. [iv]

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ROI Social Media Airlines Customer Service

Customer Experience Update

Tortoise or Hare – Which One Best Describes Your Contact Center?

ROI of Social Customer Service: How to Calculate It and Create a Strong Business Case

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