InMoment XI

MAY 4, 2022

This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: “TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

Magellan Solutions

JULY 19, 2021

ISO/IEC 27001:2013. ISO/IEC 27001:2013. • Magellan Solutions. Medical Consultation Solutions. Healthcare Call Center Support. • How much is the cost for healthcare call center solutions and its services? . • Provider Enrolment & Credentialing. Revenue Cycle Management. SOC 1&2.

Call Center 52

Call Center Healthcare Company Hospitality 52

Talkdesk

AUGUST 8, 2019

Founded in 2013, Lineten brings together the best delivery companies and POS integrations shaping the future of the e-commerce industry. What did you have before and what was the main driver for a call center solution? Earlier this month we sat down with the charming Quaid Combstock, Growth Lead at Lineten.

Wait Times 46

Wait Times Contact Center Call Center Solutions Call Center 46

Magellan Solutions

APRIL 8, 2021

ISO 27001:2013 certification and HIPAA compliance are good examples. Look for a contact center that wants to grow with you. Magellan Solutions is a BPO company based in the Philippines. We guarantee the quality of service, and our company is ISO 27001:2013-certified and HIPAA-compliant.

Data 52

Data Call Center Industry Training 52

Magellan Solutions

MARCH 29, 2021

If they are not trustworthy enough to take calls, why do you even need to hire them? If a company is ISO 27001:2013-certified and HIPAA-complian t, it is a good sign that they can give you what you wanted and more. Magellan Solutions has a proven track record, with over 17 years of industry experience on Legal Process Outsourcing.

e-support 52

e-support Call Center Financial Consulting 52

Call Experts

SEPTEMBER 8, 2023

Mindsight explains that the Final Omnibus Rule, passed in 2013, dictated that all service providers handling medical information adhere to HIPAA guidelines. According to LinkedIn , ⅔ of all US hospitals employ call centers, increasing the importance of HIPAA compliance in the professional call center arena.

Healthcare 52

Healthcare Call Center Guidelines e-support 52