InMoment XI

MAY 4, 2022

This is hardly a way to build loyalty, and the pressure to keep calls short contributes to the call center industry having the highest turnover of industries worldwide. (In In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

Call Experts

SEPTEMBER 8, 2023

Understanding the HIPAA-Compliant Answering Service HIPAA laws set strict guidelines for safeguarding patient data, and because answering services call centers play a significant role in healthcare operations, a trusted provider in the call center industry must understand the importance of HIPAA compliance.

Healthcare 52

Healthcare Call Center Guidelines e-support 52

TechSee

DECEMBER 5, 2017

Using both conventional and emerging communication channels, Casengo integrates Facebook Messenger and WhatsApp into the customer service platform. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services.

Contact Center 116

Contact Center Customer Satisfaction Self Service Technology 116

Magellan Solutions

APRIL 24, 2021

Communication Issues. Large healthcare BPO tend to have a problem communicating work and changes across all the relevant employees. Communication Issues. ISO/IEC 27001:2013. ISO/IEC 27001:2013 is the security standard for Information Security Management Standards (ISMS). Network and data encryption. Be transparent.

Healthcare 52

Healthcare Call Center Insurance Banking 52

Magellan Solutions

APRIL 8, 2021

Enhancing someone else’s communication and listening skills are a priority with data entry. ISO 27001:2013 certification and HIPAA compliance are good examples. Look for a contact center that wants to grow with you. Magellan Solutions is a BPO company based in the Philippines. What is Outsourcing?

Data 52

Data Call Center Industry Training 52

Magellan Solutions

APRIL 19, 2021

Unethical telemarketers abused the tactic that it forces the Federal Trade Commission, Federal Communications Commission, and Watchdog organizations to strengthen regulations to protect customers. Telemarketing is communicating with your customer about the value of your product and services. Why are they Key to Success?

Call Center 52

Call Center Social Media Sales Advertising 52

Magellan Solutions

MARCH 21, 2021

A medical call center agent should always be the first one to take in and disseminate information. Clear and Effective Communication. It is a fact that call center agents need to be outstanding communicators. Some companies even employ call centers that have agents capable of speaking several languages.

Call Center 52

Call Center Healthcare Hospitality Call Center Solutions 52