2013 Chief Customer Officer Customer Centricity 
Customer Guru
DECEMBER 13, 2017
In a global customer experience study conducted by Oracle, it was found that while businesses want to be seen as CX leaders in their industry, they aren’t doing much about it. Source: Oracle Global CX Study, 2013. The biggest challenge is aligning the organization towards the goal of customer centricity.
SurveySensum
OCTOBER 27, 2020
Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013.
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Horizon CX
DECEMBER 31, 2018
AND, it needs to be instilled in such a way that it survives any turnover in leadership—which can often quench CX efforts along with best-practices and associated processes that have taken years to build and nurture.
Oracle
JANUARY 13, 2020
Gass joined Kohl’s as Chief Customer Officer in 2013, and was tasked by the then-current CEO to provide a fresh perspective to the digital and marketing organization. This included uniting in-store and digital experiences, and developing new partnerships.
CustomerSuccessBox
DECEMBER 6, 2021
He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. He is a complete customer-centric growth mastermind. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.
SurveySensum
JULY 14, 2020
James Dodkins – Customer Experience Influencer, Keynote Speaker, Author, CX Trainer. International Keynote Speaker, Trainer, and Content Creator, James Dodkins is named as the UK’s #1 CX Influencer by Customer Experience Magazine. She is now Chief Customer Officer at ClearAction Continuum.
ClearAction
NOVEMBER 16, 2017
The result : 33% drop in online revenue, 25% drop in comparable store revenue, and 5 percentage points lower gross margin, with quarterly losses increasing throughout 2012, totaling $985 million loss, and new debt and a new CEO in early 2013. Customer Experience Collaboration Wins Championships (4-point checklist).
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