2013 Chief Customer Officer Measurement 
Customer Bliss
APRIL 18, 2017
Anne Herman is the Chief Customer Officer for MSA – The Safety Company, the world’s largest manufacturer and distributor of safety equipment. Anne is the third Chief Customer Officer for MSA. They needed to bring more of a customer voice to delivery/operations, so she undertook that role.
ECXO
MARCH 6, 2025
Ideally, the CEO and other senior leaders champion the effort, making it clear through their actions and priorities that customer experience is not just a frontline issue but a strategic, company-wide imperative. Metrics and Measurement for CX Success Using the right metrics is crucial in a CX transformation.
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Customer Guru
DECEMBER 13, 2017
In a global customer experience study conducted by Oracle, it was found that while businesses want to be seen as CX leaders in their industry, they aren’t doing much about it. Source: Oracle Global CX Study, 2013. Building accountability towards customer experience – appoint a Chief Customer Officer.
Horizon CX
DECEMBER 31, 2018
Surveys as a viable means of measuring the customer experience is in doubt as response rates for surveys has been and continues to decline.
Storyminers
JULY 6, 2020
Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Ian Golding. Lynn Hunsaker.
Storyminers
JULY 6, 2020
Arie’s Customer Lifecycle Management work is focused on developing Customer Strategy and Improving the performance of: Customer Acquisition, Customer Onboarding, Customer Development, Customer Loyalty, and Customer Winback processes. Ian Golding. Lynn Hunsaker.
SurveySensum
OCTOBER 27, 2020
Irit Eizips is the Chief Customer Officer & CEO at CSM Practice. Being pivotal in shaping Customer Success’ best practices, she has been nominated as a top Customer Success strategist and influencer, year after year, since 2013.
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