Experience Investigators by 360Connext

OCTOBER 31, 2014

3) Connect through empathy. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Your visitors have a reason for being on your website so get into their hearts and minds.

e-support 197

e-support Social Media Consulting Customer Centricity 197

C3Centricity

AUGUST 4, 2020

In today’s connected world, especially when internet connection is concerned, dissatisfied customers will be quickly heard – across the net. This article is an updated version of one that was first posted on C3Centricity in February 2013. Back to the incident that prompted this post.

Customer Service 271

Customer Service Social Media Customer Service Representative Self Service 271

Kayako

FEBRUARY 11, 2016

And as social media platforms like Twitter and Facebook have risen up to the mainstream, and mobile internet and smartphone usage has boomed, customers have become much more connected. What is the connected customer? Now, customers are far more connected to both brands and each other. Word of mouth and the connected customer.

Connections 120

Connections How To Social Media Airlines 120

Experience Matters

DECEMBER 22, 2014

I asked Hall about the connection between baseball operations and the rest of the organization, which is an area that I’ve seen clearly split-up within other professional sports teams. I’m not surprised that Hall was named as the “Best Boss” in sports in 2013 by TeamWork Online.

Culture 313

Culture Sports Employee Engagement Leadership 313

Kerry Bodine

JULY 31, 2017

Back in May 2014, I wrote a post titled The Connection Between Customer Satisfaction & Stock Price. One hundred dollars invested in the ACSI portfolio in April 2000 would have been worth a whopping $580 in 2013—and would have grown to just $121 on the S&P 500 in that same timeframe. The data was similar a year later.

Customer Experience 180

Customer Experience Customer Satisfaction Analysis Financial 180

ECXO

MARCH 6, 2025

Storytelling is a powerful tool here sharing real customer stories, both successes and failures, can help employees emotionally connect to the impact they have on customers. Plaid Mentioned earlier, Plaid provides financial data connectivity for apps (its customers are developers and product teams at fintech companies). Oct 4, 2013).

B2B 339

B2B Customer Journeys How To Effort Score 339

ijgolding

AUGUST 12, 2018

The fact that there are so many variants, at least demonstrates that the world of business does, deep down, recognise that customers are connected to the reason their organisation exists in the first place! In 2013, I conducted an independent research study to understand exactly what it was that customers ‘wanted’ from organisations.

Customer Journeys 185

Customer Journeys Customers Airlines Social Media 185

Experience Investigators by 360Connext

JUNE 8, 2021

For example, knowing that more customers are now comfortable with using their mobile device to get information while they’re shopping in-person could mean friction if stores have slow wifi connections. I read this in 2013 and thought – doesn’t this apply to most customers?

Customer Journeys 271

Customer Journeys Healthcare How To Video 271

NICE inContact

JANUARY 24, 2018

IBM Watson, first brought to attention when it played Jeopardy against human champions, announced the Watson API in 2013 to allow other software developers to use Watson AI. Learn more about Digital Transformation and AI at Enterprise Connect. Indeed, the topic was being discussed before this year. Plan to join us!

Customer Care 186

Customer Care Self Service Contact Center Chatbots 186

Gainsight

JANUARY 10, 2022

Maybe it’s connecting and networking with peers? Back in 2013, when Gainsight was a 20-person company, we recognized that there was a new community of people without a “home.” In February 2013, our Chief Marketing Officer at the time, Anthony Kennada , and I said “we should throw a meetup for 50 or so CSMs.”

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

ijgolding

NOVEMBER 28, 2014

In October 2013 they switched their electricity over to British Gas but were told they couldn’t move the gas supply as it wasn’t in their name! Since 2012, we have had the same tenants – they signed a three year contract.

Social Media 318

Social Media Airlines Video Consumers 318

ijgolding

OCTOBER 21, 2014

Described by Nunwood as – using individualised attention to drive an emotional connection. However it should be noted that the brand that has come top of the pile in 2014 (and was also third in 2013) is one that comes from the industry that many of us still trust the least. Personalisation.

Report 229

Report Customer Experience Customer Centricity Fashion 229

Experience Investigators by 360Connext

APRIL 30, 2015

” “Let’s give them a chance to stay connected on their terms.” Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

Brands 110

Brands Retail Consulting Touchpoint 110

AWS Machine Learning

JUNE 23, 2023

We launch the Snowflake direct connection from the SageMaker Data Wrangler in order to improve the customer experience. Before the launch of this feature, administrators were required to set up the initial storage integration to connect with Snowflake to create features for ML in Data Wrangler.

Connections 94

Connections Data Analysis Training 94

C3Centricity

APRIL 17, 2018

The companies that succeed will be those that understand this and connect at the right times. Tweets when the lights went out at the SuperBowl in 2013: Unofficial ads during the 2012 London Olympics: The ongoing struggles between major brands: Audi vs BMW. Those that don’t, risk being banned from all future contact.

Strategy 296

Strategy Customer Centricity Innovation Airlines 296

Magellan Solutions

JANUARY 13, 2021

LPOs must bear the 27001:2013 or the ISO/ISMS Certification. Why An LPO Needs ISO/ISMS 27001:2013 Certification. Why ISO/ISMS 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls.

e-support 40

e-support Competitive Advantage System Data 40

Experience Investigators by 360Connext

JANUARY 30, 2015

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. LOVE: Feburary Microinteraction of the Month. missing-image.png");})(this);'' />.

Customer Service 110

Customer Service e-support Social Media Leadership 110

Wootric CX Blog

JUNE 7, 2019

We recently sat down with early stage investor Lee Jacobs to get his take on the connection between customer centricity and startup success. W: Edelweiss has been around since 2013 and you work with an impressive list of founders. Wootric: Hi Lee! Tell us about your career and how it led you to investing in early stage entrepreneurs.

Customer Centricity 75

Customer Centricity Connections Net Promoter Score Culture 75

CX University

JANUARY 10, 2025

From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. However, after 2013, the momentum slowed. While it enhances efficiency and clinical outcomes, true patient satisfaction comes from empathy, connection, and understanding.

Healthcare 40

Healthcare Technology Self Service Hospitality 40

Magellan Solutions

JANUARY 13, 2021

Why ISO 27001:2013 Certification is a Must for an LPO Provider. ISO/IEC 27001:2013 certification is the golden standard. ISO/IEC 27001:2013 provides globally recognized information security controls. What are the Benefits of ISO 27001:2013? They commend LPO companies that can provide and guarantee information security.

e-support 40

e-support Competitive Advantage System Data 40

Customer Bliss

APRIL 19, 2019

Establish a Framework to Connect All Facets of Your Business. Burger King has a multitude of franchises, and Fernando has to work with these business owners and develop strong relationships so that they feel connected to the Burger King corporation. You Need To Be A Team Player At All Levels.

Guest Experience 135

Guest Experience Customer Experience How To Technology 135

AWS Machine Learning

JUNE 13, 2023

LangChain establishes a connection to the database and runs the SQL query to get the results. Connect to databases using SQLAlchemy LangChain uses SQLAlchemy to connect to SQL databases. We initialize LangChain’s SQLDatabase function by creating an engine and establishing a connection for each data source.

Data 93

Data Analytics Sales Connections 93

Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He NPS needed to be connected to business growth immediately to be seen as successful. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint. About Brian.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

CSM Magazine

MAY 14, 2024

CommBox, the leader in AI and automated customer communications, is today launching its new partner programme, CommBox Connect. Founded in 2013, CommBox is a customer service and engagement platform built with Generative AI and Automation at its core, helping brands dramatically lower CX costs.

Connections 52

Connections Marketing Omni-Channel Communication 52

Vonage

SEPTEMBER 25, 2015

It was for this reason that in early 2013 we decided to bring our customer service operation in house. We’ve seen an average increase in sales of 68% YoY since 2013, and have be en able to support this growth with just one new full-time and one part-time customer service representative.

Customer Service 120

Customer Service Net Promoter Score Competitive Advantage Case Study 120

Comm100

SEPTEMBER 28, 2021

The existing channels that LMCU had in place included phone, email, and online banking, and they wanted a modern solution to let customers connect more flexibly. Since 2013, the business has operated from South Melbourne and has seen a rapidly increasing customer base. Tangerine – Managing a Surge in Chat Volumes with AI Chatbot .

Customer Service 246

Customer Service Chatbots Banking B2C 246

TechSee

JANUARY 24, 2019

Live video support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. The human-interaction drives a personal connection as agents can pick up on customers’ body language and tone of voice.

Video 141

Video Contact Center Call Flow Financial 141

Calabrio

APRIL 16, 2019

Then, in 2013, Calabrio opened the Innovation Center, with a mission of bring the teams collective knowledge and experiences to our entire client base in the form of best practices and innovative solutions to the contact centers most pressing problems. When I began my career, the organization looked very different than it does today.

Customer Centricity 130

Customer Centricity Culture Contact Center Innovation 130

Vonage

JULY 7, 2017

That’s so 2013. Memes to explain the connected customer. Cut the scripts: provide genuine, unscripted service. Scripted service, provided by servile, unempowered employees who are required to ask a manager before doing anything unusual or creative for a customer? Related Posts When does customer service excellence become ‘legendary?’.

Trends 177

Trends Consumers Customer Experience Hotels 177

Innovative CX

AUGUST 10, 2021

In 2013, Oracle conducted a research study among executives regarding the state of their customer experience initiatives. Combining the two types of metrics helped connect the dots for agents so they knew improving their health metrics would have a corresponding improvement in their performance metrics.

Connections 59

Connections Customer Experience Average Handle Time Contact Center 59

Vonage

OCTOBER 2, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Connecting with the “human network” The average consumer has changed – from the traditional consumer to a digital consumer and to, most recently, the connected consumer, or “Generation C”.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

NICE inContact

SEPTEMBER 30, 2019

Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Agents can communicate through messaging and chat modules, so they are always connected to each other and their supervisors. Here’s why: In 2018, there was nearly five billion dollars in cost savings for U.S.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

Vonage

JULY 31, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Connecting with the “human network”. The average consumer has changed – from the traditional consumer to a digital consumer and to, most recently, the connected consumer, or “Generation C”.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

AskNicely

JUNE 18, 2015

You read complaints in the newspaper, you see them on the news and in the connected society we have become, customer service needs to stop being an afterthought. Live chat was the revolution of 2010; customer support platforms rose in popularity in 2013, and we’re due for a new customer service revolution. Our favorites?

Customer Service 170

Customer Service Net Promoter Score NPS Customer Centricity 170

CX Journey

DECEMBER 20, 2017

73% of customers prefer to solve a problem with a real person, but there’s another side to that coin: 32% of customers think the phone is the most frustrating way to connect with a business. The Accenture 2013 Global Consumer Pulse Survey found that 58% of customers are frustrated with inconsistent experiences from channel to channel.

Communication 137

Communication Brands Social Media Touchpoint 137

Comm100

FEBRUARY 18, 2021

In 2013, Forrester Research landed on one such phrase – the ‘age of the customer’. Empathy creates a personalized and emotional connection. When communicating digitally, often it can lack a human touch, which creates a sterile transaction and lack of emotional connection.

Customer Engagement 130

Customer Engagement Engagement Consumers Study 130

CSM Magazine

JUNE 5, 2024

The BigChange connected mobile app and back-office system is also boosting health and safety and reducing the company’s environmental impact. “This allows us to create bespoke reports for customers or management, with just a few clicks, which can be shared direct from the system or collated within customisable report templates.”

Groups 52

Groups Connections Software Management 52