2013 Contact Center Omni-Channel 
Esteban Kolsky
AUGUST 17, 2015
was whether organizations and practitioners were already on board with the concept of omni-channel. Alas, the main problem we found (both outside of this research project as well as those people we tapped for follow-up discussions) was the lack of definition of omni-channel.
TechSee
DECEMBER 5, 2017
Customers appreciate: Being provided with a smooth experience across multiple channels. Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” and cloud-based call center offerings. ” 2. Coveo.
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NICE inContact
JANUARY 24, 2018
So many companies are enjoying the benefits of having moved their contact centers to the cloud over the past few years. Often companies started with a small deployment in one department and gradually grew that implementation to encompass all the contact center applications in the business. So, what comes next?
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience.
Responsetek
MAY 3, 2018
Your goal in the current sales environment is omnichannel consistency, but it requires a great deal of coordinated effort to achieve. Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty. So, how can you establish your own Omnichannel Listening Strategy?
NICE inContact
AUGUST 21, 2019
As far back as 2013, Forbes was publishing articles like, 5 Ways Email Makes Your Employees Miserable and How To Get Rid Of Email In Your Company. In its second annual global research study of businesses , NICE inContact set out to compare perceptions of business contact center leaders and consumers in key areas of customer experience.
Vonage
DECEMBER 8, 2016
A figure which has increased by more than $20 billion since 2013. Along the way, they might make an inquiry on social media, and then at a later date, call your contact center for more details. Train call center agents to solve problems. Five ways to stop customers from switching to a competitor.
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