Remove 2013 Remove CRM Remove Customer relationships
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How to Lead a B2B CX Transformation Program—And Avoid Costly Mistakes

ECXO

Leveraging Technology and Data for CX Smart use of technology and data is a powerful enabler of better B2B customer experiences. Most B2B companies have vast amounts of customer data spread across CRM systems, support ticket databases, ERP platforms, websites, and more. Technology can assist with global scaling as well.

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Baydale Transforms Stock Management Using BigChange Job Management System

CSM Magazine

” One of Baydale’s primary objectives for implementing the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, was control and visibility of its mobile workforce.

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BigChange Supports Business Growth at ECO Providers

CSM Magazine

” Using BigChange, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one platform, ECO Providers has transformed the planning and management of complex, multi-team, energy saving projects.

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What you can learn about customer service from Marc Benioff

Vonage

As a CRM provider, Marc’s perspective on customer service is unique; he has to look after his customers just as much as he has to help other businesses look after theirs. Share your thoughts on the customer service guru in the comments section below. Unlike most CEOs however, the tales don’t center on luxury living.

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Specialised Fire & Security Detects a BigChange in Customer Service

CSM Magazine

. “This means that every member of the team can spend time with our customers, understanding their requirements and working with them to design, install and support a system that fulfils all of their needs.”

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

An author, keynote speaker and international authority on business management trends, he has been a thought leader in customer-centricity since 1998. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Leslie O’Flahavan.

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BigChange Announces Walkthrough Guides to Ease New Software Roll-Out

CSM Magazine

It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. BigChange is an all-in-one job management system that typically replaces a series of separate systems.