Experience Investigators by 360Connext
OCTOBER 2, 2014
This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? ” It is part of a broader celebration of Customer Experience Day. .
ijgolding
DECEMBER 30, 2014
Twelve months is not a particularly long time in the context of a lifetime of experiences, yet it is remarkable what progress can be made in 365 days. If you can remember what you were doing on the 30th December 2013 you will know what I mean! That is why the job of the Customer Experience professional will never end.
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ijgolding
NOVEMBER 28, 2014
However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.
ijgolding
OCTOBER 21, 2014
The quote is in fact the very first line of the executive summary of this years Nunwood UK Customer Experience Excellence Report – a report that should be essential reading for any customer experience professional in the UK.
CX Journey
SEPTEMBER 1, 2016
CX Day is a celebration of customer experience professionals, those folks who work tirelessly to design and deliver a great customer experience to their customers. This day is meant to not only highlight the profession but also to continue to raise awareness of the importance of the customer experience.
ijgolding
MAY 5, 2017
But it really is by no means the only driver, particularly when recruiting for Customer Experience professionals. There are ways of being the most attractive option in the candidate’s eyes. Most obviously, there is a huge budget!
ijgolding
JANUARY 4, 2017
When it comes to the world of Customer Experience, business people and Customer Experience Professionals all around the world will be thinking of and dreaming about, a more customer centric 2017. Those who invest in actionable knowledge transfer will see their Customer Experience efforts evolve in 2017.
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