2013 Customer Relationship Management Engagement Social Media 
CSM Magazine
JULY 25, 2024
Technologies such as AI, cloud computing, and IoT have not only streamlined operations but also opened new avenues for innovation and customer engagement. Technology has enabled businesses to meet these demands through sophisticated CRM (Customer Relationship Management) systems.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
Annie Tsai Annie Tsai leads the Customer Experience org as CCO and watches over all things customer - onboarding, implementation, engagement, customer growth, and ultimately retention & renewals. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.
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ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. In today’s information-intensive climate, automakers and dealerships must also continue to use data to better understand the needs, desires, and journeys of their customers.
ReviewTrackers
JULY 12, 2019
A 2013 poll commissioned by AutoTrader.com, meanwhile, found that 75 percent of the time that consumers devoted to buying a car was spent online. In today’s information-intensive climate, automakers and dealerships must also continue to use data to better understand the needs, desires, and journeys of their customers.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
Storyminers
JULY 6, 2020
We documented why we chose each of these customer service leaders in detail along with where to follow them on social media below. Adam Toporek is an internationally-recognized customer service expert, keynote speaker, and frontline trainer who helps organizations get results by thinking differently about customer service.
SurveySensum
JULY 14, 2020
Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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