2013 Effort Score Wait Times 
ProProfs Chat
FEBRUARY 19, 2021
There are millions of customers who lose their faith in a brand when they have to put more effort than they had anticipated. Whether it is about providing multiple details before buying a product or waiting on hold for long to speak to an agent, excessive effort on part of the customer can be a deal-breaker. Let’s begin!
CX University
JANUARY 10, 2025
HCAHPS: Patients’ Perspectives of Care Survey | CMS [1] Initially, HCAHPS scores showed significant improvements. From 2008 to 2013, all measures recorded notable gains, particularly among underperforming hospitals, which narrowed performance disparities. However, after 2013, the momentum slowed. percentage points.
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Retently
MARCH 23, 2023
Since not all NPS® data is public, and most brands aren’t eager to publish their low Net Promoter Score, we’ve taken several steps to find reliable customer satisfaction data that we can use to compare brands: Whenever possible, we’ve sourced data from various NPS benchmarks to gain a picture of the general NPS range within an industry.
SurveySparrow
MAY 9, 2021
Want to measure your Net Promoter Score? An online survey tool reduces your effort of manually developing a survey every time. Faster: The turn-around time for an online survey tool is much less. Thus, reducing the waiting time to capture data manually. Survicate: Survicate was established in 2013.
SurveySparrow
MAY 9, 2021
Want to measure your Net Promoter Score? An online survey tool reduces your effort of manually developing a survey every time. The turn-around time for an online survey tool is much less. Thus, reducing the waiting time to capture data manually. Survicate: Survicate was established in 2013.
NobelBiz
OCTOBER 30, 2020
In Walker’s 2013 “The Future of B-to-B Customer Experience” study, the consulting firm predicted that as early as 2020, the key elements of brand differentiation will not be the price or the product, but rather the customer experience. One of the best ways to evaluate customer feedback is through the NPS or Net Promoter Score.
CSM Magazine
DECEMBER 5, 2022
Spectrum came 5th in the 2022 ACSI customer satisfaction study with a score of 63/100. These efforts should pay off in terms of loyalty and long-term customer satisfaction. Customers report long wait times when calling for customer service or trouble-shooting help. Examples of poor service.
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