Joe Rawlinson

JULY 8, 2015

Millennials spend a great part of their time on the internet, not just to learn, communicate and organise their social lives but to shop too. And for retailers, this means understanding more about how to engage with this demographic and working out what they require from a shopping experience. Ongoing social engagement.

Customer Service 60

Customer Service Social Media Ecommerce Retail 60

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Gainsight hosted Pulse 2013 at the Four Seasons in San Francisco, California. And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries.

Social Media 45

Social Media Conference NPS Customer Success 45

Vonage

OCTOBER 2, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Vonage

JULY 31, 2017

The Economist published a report sponsored by Salesforce on the customer-led economy in 2013, but four years on this phenomenon is only growing. Consumers are now effectively a “human network”, which relays information and experiences in real-time. Plus, Generation C are much more in control of their online experience than ever before.

Social Media 120

Social Media Multi-Channel Consumers Connections 120

Eptica

SEPTEMBER 10, 2015

Author: Steve Nattress The spread of digital customer service channels, from email and chat to social media , can provide organizations with significant benefits. For example the number of people who have used Twitter for customer service has increased by almost 70% since 2013, according to Forrester. Share this page on: Tweet.

Customer Service 48

Customer Service Self Service Social Media Contact Center 48