Responsetek

MAY 3, 2018

This is called an Omnichannel Listening Strategy and it gives you a strategic roadmap for where you should apply your investment to make the highest returns. From 2013, all of their 12,000+ ATMs featured personalised interfaces based on customer preferences. Dashboards also conclusively highlight key pain points.

Omni-Channel 40

Omni-Channel CEM Loyalty Programs Roadmap 40

Gainsight

OCTOBER 7, 2019

What a way to expedite our product roadmap, ensuring our priorities are in line with our customers and meeting their demands. Since the inaugural event, attendance has grown from 300 in 2013 to 5,500 in 2019. We can directly correlate an input with an output or vice.

Customer Success 13

Customer Success Customer Centricity Healthcare Conference 13

Gainsight

MAY 7, 2019

So, in typical PM fashion, she created the solution to a known problem and co-founded ProdPad , a software solution that helps PMs manage their roadmap and product backlog. In 2013, Ryan Hoover founded Product Hunt , the go-to site for product discovery and one of the hottest sites in tech. Ryan Hoover, Founder of Product Hunt.

Industry 49

Industry Conference Consulting Fashion 49

CX University

OCTOBER 19, 2017

In fact, overall, companies are losing about $62 billion per year on poor services and customer experience — in 2013, that number was around $40 billion/year, so it’s growing rapidly. Involve customers, partners, and employees in the testing process: Add this to roadmap and delivery. This all comes from a lack of quality.

Customer Experience 66

Customer Experience Culture Metrics Airlines 66

Gainsight

JULY 11, 2023

Northpass was born in November 2013, just eight weeks after my wife and I welcomed our first child. Joining forces with Gainsight will accelerate our roadmap and enable us to innovate all-new ways for technology to improve the administration and delivery of customer education. But it can be so much more.

Leadership 40

Leadership B2B Competitive Advantage CRM 40

CSM Magazine

JUNE 12, 2020

A future roadmap must view service with a different lens so that innovation will engender new opportunities in the expanding global marketplace 2. Edward (2013). While there is room to embrace further intelligent automation for Tier-1 inquiries (directions, hours of operation, etc.), Gainsville, Florida, Gleim Publications. Freeman, R.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

SurveySparrow

JULY 28, 2020

Founded by Ryan Hoover in 2013, the products here are categorized into four: Technology products, Games, Books and Podcasts. It may even end up creating a product roadmap for you. Since it is organic and based on what users actually think about the product, the reviews here hold a lot of weight. Post updates on social media.

Social Media 52

Social Media How To Video Roadmap 52

CustomerSuccessBox

JUNE 8, 2022

She has been consistently voted top Customer Success strategist since 2013 and is frequently featured as a speaker at conferences and Customer Success publications. But the days where you set up customer success to fight churn, you know, that’s just so 2013. Irit Ezips is the Chief Customer Officer and CEO at CSM Practice.

Management 52

Management How To Effort Score Customer Success 52

Kustomer

JANUARY 13, 2022

We’ve been around since 2013 and I’ve been on the operations team the whole time, working on improving the customer experience, improving the agent experience and making servicing as seamless as possible. As well as WhatsApp, that’s something that’s on our roadmap for the near future.

Self Service 81

Self Service Omni-Channel Customers Social Media 81

Amity

OCTOBER 31, 2016

Around 2013, we started to shift our focus. We recently sat down to plan our 2-year roadmap from a product perspective and Customer Success had one of the most important seats at the table. And I think that’s how it should be.

Customer Success 0

Customer Success Customers Metrics Sales 0

Gainsight

FEBRUARY 2, 2024

Teaching a new customer how to use your product is an excellent way to shape your product development roadmap. It’s not surprising that the first customer trainer at many SaaS startups is the founder of the company. However, one-on-one consulting has some downsides. You will very quickly begin to see a more informed customer base.

Training 52

Training Course Consulting Software 52

Grade.us

JUNE 2, 2020

Founded in 2013 by Jon Hall, Grade.us We don't have a native mobile app, and it's not currently on our development roadmap (our web app is fully responsive and optimized for mobile though). Website GatherUp was founded as GetFiveStars in 2013 by local search marketers Mike Blumenthal, Don Campbell, and Thomas Hasch.

Software 47

Software Management Net Promoter Score Multi-Channel 47

SurveySensum

JULY 14, 2020

She is also the Founder & President of Megan Germann Insights & Consulting, helping organizations uncover insights, creating a roadmap for success. . Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SmartKarrot

JANUARY 5, 2021

An accomplished Customer Success strategist, Irit has the rich legacy of being voted as one of the Top 100 Customer Success Strategists since 2013. With the grace of his roadmaps and critical strategies, Curtis makes sure companies can benefit from customer-centricity. Irit Eizips. Curtis Bingham.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Customer Interactions

MAY 3, 2013

At the end of the day, the NICE product team presented the security product roadmap followed by lots of questions and open discussion. Day 3: Shaq Takes Center Stage The final day arrived, and after the 2013 NICE Customer Excellence Awards were presented, the audience enthusiastically welcomed Shaquille O’Neil (Shaq) to the stage.

Interaction 43

Interaction Multi-Channel Conference Roadmap 43

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Today we wrapped the first day of Pulse Everywhere, our reimagined Pulse. This year we watched Pulse come full circle. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

OCTOBER 22, 2020

By the end of 2013, he was exhausted and depressed. . He believes in partnering with engineering managers and the need to lay out a strategic roadmap. Around 2012, for 18 months, Chris was working as a Frontline PM. He was working incessantly, grabbing groups that needed a product person because there weren’t many PMs around.

Culture 52

Culture Feedback Financial Roadmap 52

AWS Machine Learning

MARCH 10, 2025

Founded in 2013, Octus, formerly Reorg, is the essential credit intelligence and data provider for the worlds leading buy side firms, investment banks, law firms and advisory firms. The timeline tracks fluctuations in processing rates, identifies peak activity periods, and provides actionable insights to optimize throughput.

Financial 99

Financial Analysis Knowledge Base Innovation 99